A limited number of VIZIO’s E-Series 60” and 70” LED Smart TVs (model numbers E601i-A3 and E701i-A3) may experience a loss of video due to premature failure of a chip assembly sourced from a supplier. VIZIO is working with its suppliers, retailers and consumers to resolve the issue as quickly as possible for affected users. As part of its continued dedication to customer satisfaction, VIZIO is proactively communicating with its customers through direct contact with registered owners, through VIZIO’s retailers and through online and social media about the potential issue, what to look for, and how to reach VIZIO’s dedicated support team to receive help.
What is the Nature of the Issue and Affected Range of Products?
In a small percentage of units with serial numbers in the ranges of LFTRNWAN3800001 to LFTRNWAN4805300 for Model E601i-A3 and LFTRNXAN4500001 - LFTRNXAN4702936 for Model E701i-A3, users may experience a loss of video on the display although audio can still be heard. This issue is attributed to a limited batch of chip assemblies from a supplier, in which there is a small percentage chance that the chip assembly prematurely fails; this causes the timing control board to be disabled, which disrupts the video signal to the display. This potential issue appears to occur typically around the first 500 hours of usage or first few months of normal usage and does not present a safety concern.